Frequently Asked Questions
Welcome to the Get Marines Help Center. To ensure a seamless experience while exploring our premium maritime catalog, we have compiled comprehensive answers to our most common inquiries. Whether you are looking for details on international shipping, technical specifications for outboard engines and sonar systems, or our flexible payment options—including PayPal, credit cards via Stripe, and Bank Wire Transfer (T/T)—our FAQ covers everything you need. We are committed to total transparency regarding our warranty coverage, return policies, and factory-sealed product guarantees so you can order with absolute confidence.
General & Brand
What is Get Marines?
Get Marines is an established supplier of professional-grade maritime solutions, outboard motors, and marine electronics, serving boaters, anglers, and maritime businesses worldwide.
Where is your headquarters located?
Our main operational hub is located in Jl. Diponegoro No.211, Dauh Puri Klod, Kec. Denpasar Bar., Kota Denpasar, Bali 80113 Indonesia., strategically positioned for efficient Asia-Pacific logistics and international distribution.
Is Get Marines a licensed business?
Yes, Get Marines is a legally registered business entity operating under the commercial laws and regulations of the Republic of Indonesia.
What products do you specialize in?
We specialize in high-performance outboard engines, marine radar systems, GPS chartplotters, fishfinders, autopilots, and essential vessel equipment from leading global maritime brands.
How can I reach customer support?
You can easily reach our marine technical support team via email at sales@getmarines.com, through our website’s Contact Us form at getmarines.com, or via direct messaging on our official channels.
Authenticity & Quality
Are the items 100% genuine?
Absolutely. We guarantee that every piece of equipment sold on Get Marines is 100% authentic, brand-new, and sourced directly through authorized global distribution channels. Each item includes its original manufacturer serial number for verification.
Will I receive a “Sealed Box” item?
Yes. All products are delivered in their original factory-sealed boxes with complete manufacturer packaging, ensuring your equipment arrives in pristine, untouched condition.
Do you sell refurbished gear?
No. To ensure absolute safety, reliability, and marine-grade performance on open waters, we never sell refurbished, returned, or open-box equipment. Everything in our catalog is strictly brand-new.
What brands do you carry?
We carry leading, industry-proven maritime brands including Honda Marine, Yamaha, Raymarine, Garmin, Furuno, Lowrance, and other premier manufacturers of propulsion and marine electronics.
Are manuals and documentation included?
Yes. Every unit includes the complete original factory package: official owner’s manuals, installation guides, wiring diagrams (for electronics), manufacturer warranty cards, and any standard mounting accessories provided by the maker.
Pricing & Payments
How are your prices so competitive?
By streamlining our global supply chain, purchasing in volume, and maintaining direct relationships with leading maritime distributors, we eliminate unnecessary markups and pass substantial savings directly to our customers worldwide.
Do you offer a Price Match Guarantee?
Yes. We strive to provide the best value on brand-new maritime equipment. If you find an identical, in-stock item from an authorized dealer at a lower verifiable price, contact our team at sales@getmarines.com prior to placing your order, and we will review it under our Price Match policy.
What payment methods do you accept?
We accept a wide range of secure international payment options:
- PayPal: Direct checkout with buyer protection.
- Credit & Debit Cards: Visa, MasterCard, and American Express processed securely via Stripe.
- Bank Wire Transfer (T/T): Direct bank-to-bank wire transfer, ideal for commercial, fleet, or high-value orders.
Is the checkout process secure?
Absolutely. Our website getmarines.com is protected by bank-level 256-bit SSL encryption. All online transactions are handled through certified, PCI-compliant payment gateways (Stripe and PayPal), meaning your financial credentials are fully encrypted and never stored on our servers.
Are international taxes and duties included?
Unless explicitly stated during checkout, product prices do not include destination import duties, VAT, or local customs clearance fees. International taxes are assessed by your country’s customs authority upon arrival and remain the responsibility of the recipient.
Can I pay in my local currency?
Yes. While store transactions are processed primarily in USD, both PayPal and our Stripe card gateway support real-time automatic currency conversion from your local bank account or credit card at standard daily exchange rates.
Shipping & Logistics
Do you offer worldwide shipping?
Yes, Get Marines provides secure worldwide delivery to over 150 countries across North America, Europe, Asia-Pacific, the Middle East, and other global destinations.
How long does international delivery take?
Delivery times depend on the destination country and shipment size:
- Express Courier (Electronics & Accessories): Typically delivered within 5–10 business days via air freight.
- Heavy Freight (Outboard Engines & Bulk Hardware): Specialized crated freight usually takes 8–16 business days depending on customs inspection and destination routing.
How can I track my order?
Once your order is processed and dispatched, an automated shipping confirmation containing your official carrier tracking number and direct tracking portal link will be sent to your registered email address. You can also monitor fulfillment status directly through your getmarines.com account.
Which couriers do you use?
We partner exclusively with tier-1 international logistics carriers—including DHL Express, FedEx, and UPS for parcel shipments. For oversized cargo, such as heavy outboard motors, we utilize certified marine freight handlers with professional wooden crating to guarantee secure transport.
Is my shipment insured?
Yes, every international order from Get Marines is fully insured against theft, loss, or transit damage at no additional cost, ensuring complete peace of mind until it safely reaches your door or port.
How if my shipping address is incorrect?
Please notify us immediately at sales@getmarines.com before dispatch. Once a package has already left our distribution center, any carrier address modification surcharges or reshipment fees caused by incorrect recipient details will be the customer’s responsibility.
Are shipping fees refundable?
No, outbound shipping and freight charges are strictly non-refundable once the dispatch process has commenced or carrier booking has been finalized.
Technical & Support
Do you provide installation services?
As a specialized global supplier, we provide genuine equipment and technical guidance rather than hands-on rigging services. For structural safety, proper electrical configuration, and to preserve full manufacturer warranty coverage, we strongly recommend having complex electronics and outboard motors installed by an ABYC-certified or manufacturer-approved local marine technician.
Are GPS and chartplotter units pre-loaded with local maps?
Most navigation systems and chartplotters come standard with worldwide base maps from the factory. However, high-resolution bathymetric charts, localized coastal contours, and inland waterway maps (such as Navionics, C-MAP, or Garmin BlueChart) typically require a regional cartography card or digital subscription.
Can I request technical advice before purchasing?
Absolutely. Our marine equipment specialists are happy to help you verify boat compatibility, shaft length requirements, power specs, or transducer options. You can reach out directly via sales@getmarines.com or through our website contact form at getmarines.com.
Do outboard engines come filled with engine oil?
No. In strict accordance with international air cargo and maritime freight hazardous material regulations, all outboard engines are shipped “dry” (without crankcase oil or fuel). You must add the manufacturer-specified engine oil and lower unit gear lube prior to the initial engine startup. (Full fluid requirements and capacities are specified in the included factory owner’s manual).
Warranty & Repairs
Do the products come with a warranty?
Yes. Every item sold on Get Marines is 100% brand-new and backed by an official International Manufacturer Warranty directly from the maker (such as Honda Marine, Yamaha, Raymarine, and Garmin).
How do I claim a warranty?
You can initiate a claim through two convenient ways:
- Visit or contact any official authorized service center for the brand in your local country, presenting your original purchase invoice from Get Marines and the manufacturer warranty card.
- Contact our support team directly at sales@getmarines.com with your order number and issue description, and we will guide you through the process or liaise with the manufacturer on your behalf.
How long is the warranty period?
Warranty duration varies by brand and equipment type:
- Marine Electronics & Sonar Systems: Typically covered for 1 to 3 years.
Outboard Motors & Mechanical Systems: Standard manufacturer coverage usually spans 2 to 5 years (subject to commercial or recreational use guidelines set by the manufacturer).
Specific warranty details are listed on each product page and inside the factory packaging.
Does the warranty cover accidental damage?
No. Manufacturer warranties cover material defects, factory workmanship issues, and internal mechanical/electronic failures occurring under normal operation. They do not cover accidental damage, improper electrical wiring/installation, submersion, propeller ground strikes, or unauthorized modifications. We strongly recommend having heavy equipment and electronics installed by a certified marine technician.
Returns & Refunds
What is your return policy?
We offer a 60-day return policy starting from the date of delivery. To qualify for a full refund, items must remain brand-new, uninstalled, unused, and in their original factory-sealed packaging with all tags, hardware, documentation, and accessories intact.
How do I initiate a return?
To start a return, email our support team at sales@getmarines.com with your order number, reason for return, and clear photos of the sealed packaging. Once verified, we will issue a Return Merchandise Authorization (RMA) number along with designated warehouse return instructions. Please do not send items back without an RMA number.
Who pays for return shipping?
Return shipping fees and any associated import customs clearance charges are the buyer’s responsibility, unless the return is caused by an error on our part (e.g., wrong item received or transit damage verified upon arrival). We strongly recommend using a tracked, insured courier service for return shipments.
When will I receive my refund?
Once your return arrives at our facility, it undergoes a technical inspection within 2–3 business days. After inspection and approval, your refund will be credited directly back to your original payment method (PayPal, Stripe credit card, or Bank Wire) within 5–7 business days.
Can I cancel an order before shipping?
Yes, you can cancel your order for a full refund before it enters the warehouse packing and freight dispatch process. Because orders are processed quickly for international shipping, please contact us immediately at sales@getmarines.com if you need to request a cancellation. Once tracking has been generated or items are dispatched, standard return procedures apply.
Account & Orders
Do I need an account to buy?
While you are welcome to checkout quickly as a guest, creating a Get Marines account is strongly recommended. An account allows you to track real-time shipment updates, review order history, save billing/shipping details for faster reordering, and easily manage warranty records.
What if I forget my password?
Once an order is confirmed, our automated logistics system begins processing and packing right away to ensure fast global dispatch, meaning existing orders cannot be modified. If you need additional items or accessories, please place a separate order, or contact sales@getmarines.com immediately so our team can attempt to combine shipments before courier handover.
Do you offer wholesale or commercial pricing?
Yes. In addition to our retail catalog, we support boatyards, charter fleets, commercial operators, and marine contractors worldwide. For bulk purchases, container loads, or customized B2B quotes, please submit your inquiries directly to sales@getmarines.com.
Will I receive a formal invoice?
Yes. A complete commercial invoice containing your full order breakdown, payment confirmation, and company details will be emailed automatically once your order is confirmed. A printed copy is also enclosed with your shipment to facilitate smooth international customs clearance.
Security & Privacy
How do you protect my data?
We implement industry-leading security practices, including 256-bit SSL encryption, secure socket layers, and strict firewall protocols across getmarines.com to ensure your personal and payment details are fully protected against unauthorized access.
Do you sell my data to third parties?
Never. We strictly respect customer privacy and do not sell, rent, trade, or monetize your personal or transaction information for third-party marketing purposes.
What is your cookie policy?
We use necessary functional and performance cookies to maintain your shopping cart, remember region preferences, and ensure a seamless browsing experience. You can manage, review, or disable cookie preferences at any time through your browser settings.
Can I delete my account?
Yes. Under our privacy commitment, you retain full rights over your personal data. You may request the permanent deletion of your account and related records at any time by contacting our support team at sales@getmarines.com.
Is Get Marines compliant with GDPR and international privacy standards?
Yes. We strictly comply with global data protection frameworks, including the European Union’s General Data Protection Regulation (GDPR) and other international privacy standards, guaranteeing transparent data handling and full user data rights for all our global clients.
Legal & Policies
What laws govern these transactions?
All commercial transactions conducted through getmarines.com are governed by the applicable commercial and consumer protection laws of the Republic of Indonesia, aligned with recognized international e-commerce standards and fair trade practices.
How do you handle disputes?
Customer satisfaction is our top priority. In the rare event of a dispute or concern regarding an order, our dedicated customer resolution team works directly with the buyer to reach a prompt, amicable solution before any formal legal arbitration or claims process is pursued.
What if there is a pricing or typographical error?
While we maintain strict catalog accuracy, technical errors may occasionally happen. Get Marines reserves the right to correct any clear typographical or pricing errors and cancel or adjust orders placed under erroneous price points, with immediate notification and a 100% full refund issued to the customer.
Can I visit your office in Bali?
Yes. We welcome commercial clients, boat builders, and customers for in-person consultations or technical discussions at our Denpasar operational facility. To ensure our team is available to assist you, visits must be arranged in advance by scheduling an appointment via sales@getmarines.com.
Is there a downloadable product catalog?
To ensure you always view real-time inventory levels, up-to-date specifications, and the latest promotional pricing, our website getmarines.com serves as our primary live interactive catalog. For specific B2B fleet requirements or manufacturer spec sheets, feel free to contact our sales team directly.
What should I do if I receive a damaged box upon delivery?
Every shipment is fully insured. If your package arrives with visible outer box damage or signs of mishandling by the carrier:
- Note the damage on the courier’s delivery receipt before signing.
- Take clear photos and short video clips of the box exterior, shipping label, and internal packaging prior to unpacking.
- Email sales@getmarines.com within 48 hours so our logistics specialists can immediately open an insurance claim and arrange a replacement or refund for you.